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Legal notice, terms, conditions and cookies policy

Modified: 10/01/2022
Published: 25/10/2010

This website ( is owned by HEPOLUZ S.L. In compliance with Art.10 of Law 34/2002, concerning the Services of the Information Society, the identifying data of the owner of the website are:

Polígono Canastell C/ Fustería, 2-8 - 03690 San Vicente del Raspeig - Alicante Spain
Cif. B03868072
Phone 965677060
Registered in Registro Mercantil de Alicante, Tomo 1625, Folio 150, Hoja A-22807. Registered in REI-RAEE nº 1916

The access to the website implies the express acceptance of the user regarding the present General and Particular Terms of Use, which can be modified or substituted by the owner at any time and without notice.

1.- General Terms of Use

The following General Terms regulate the use and access of the portal, whose aim is to inform its users in a public and free way about the HEPOLUZ S.L. products, with information, services and contents found in this website. HEPOLUZ S.L. will adopt all measures to avoid any kind of behavior that is contrary to the Spanish Law and will cooperate with the competent authorities in the identification of those who are responsible of actions that constitute an infringement of the laws or conditions applicable to this website.

2.- Particular Terms for contracting certain services

The information about the HEPOLUZ S.L. products, found in this website is only indicative and approximate, it does not imply a binding offer for HEPOLUZ S.L.
HEPOLUZ S.L. does not meet in any way to the effectiveness or accuracy of the aforementioned information, being exempt of any contractual responsiblity with the user

3.- Intelectual and Industrial Property

The contents, documents, images, graphics, brands, logos and design found in this website are owned by HEPOLUZ S.L. and are protected in compliace with the Spanish and International Law about Intelectual and Industrial Property. Unless you have a previous express authorization in written form, any transmission, transfer, sale, rent or public communication of this website or its content is prohibited.
People or companies that provide any kind of information or content to HEPOLUZ S.L. are committed to their veracity and that it does not violate any right of third parties or is contrary to public law and order. If you think that any content or information found in this web violates any legitimate right or current regulations, please let us know:

Polígono Canastell C/Fustería 2-8 03690 San Vicente del Raspeig - Alicante Spain
Phone 965677060
Fax: 965677061

HEPOLUZ S.L. reserves the right to modify the content or information available on the present website at any time and without previous notice

4.- Links

In order to link to the page, you will need the express authorization in written form of the owner of the portal.

5.- Data Protection. Privacy Policy.

Modified: 30/08/2018
Published: 25/10/2010

HEPOLUZ S.L. adheres to the legally established obligations of the European Regulation of Data Protection. As for aspects not provided, according to the Organic Law 15/1999 of 13 December, dealing with Data Protection (LOPD), in its Regulation of Development 1720/2007, of 21 December, as well as all the Spanish and European rules applicable to this matter.
For this reason, any user that enters his or her data in any of the forms found in this website must mark the option that implies having read and accepted the privacy policy of the website, legal notice and cookies policy.

Responsable: Identidad: Hepoluz S.L. - CIF: B03868072 Dir. postal: Calle fustería, 2, San Vicente del Raspeig, 03690, Alicante Teléfono: 965 677 060 Email:

Inscrita en el Registro Mercantil de Alicante, Tomo 1625, Folio 150, Hoja A-22807. Inscripción registral REI-RAEE nº 1916

En nombre de la empresa tratamos la información que nos facilita con el fin de prestarles el servicio solicitado, realizar la facturación del mismo. Los datos proporcionados se conservarán mientras se mantenga la relación comercial o durante los años necesarios para cumplir con las obligaciones legales. Los datos no se cederán a terceros salvo en los casos en que exista una obligación legal. Usted tiene derecho a obtener confirmación sobre si en Hepoluz S.L. estamos tratando sus datos personales por tanto tiene derecho a acceder a sus datos personales, rectificar los datos inexactos o solicitar su supresión cuando los datos ya no sean necesarios.

HEPOLUZ S.L. will keep your data once finished our business relationship with the user in order to comply with legal obligations.

HEPOLUZ S.L. will proceed to the cancellation of the provided data when they are not longer necessary or required for the aim for which they were provided.

If the data provided by the client are used with an aim different than the one intended, a previous consent will be requested

HEPOLUZ S.L. has taken the technical and organizative measures required to guarantee the safety and integrity of the data, and also to avoid its alteration, loss, improper use or non authorized access.

We inform you that the compilled data will be transfered to our transport agencies, insurance company, banks and the electronic support of the applications with your previuos consent in compliance with the Law of Data Protection.

In the moment when the collection of data is done, the voluntary or compulsory requirement of the data will be indicated. A denial to provide the compulsory data will impede your access to the service for which they were requested. Likewise, you can provide other data voluntarily so that the services can be offered in a more effective way.

In the case when the client must provide his or her e-mail adress to obtain some of the offered services, the client can also express that he or she does not want to receive any kind of communication that HEPOLUZ S.L. can send, if it is not strictly related to the particular service that has been requested.

The owners of the provided data can exercise for free their rights of opposition, access, information, correction, cancellation, supression and portability of their data, and revocation of their authorization with no retroactive effects in the established terms of the Organic Law 15/1999, concerning the Protection of Personal Data, according to the legally established procedure. These rights can be exercised by communicating with us, enclosing a photocopy of your identity card via e-mail to, phone: 965677060 or by mail to C/ Fustería, nº 2-8, 03690 San Vicente del Raspeig, Alicante, adressed to our computer department.

6.- Policy of cookies

Modified: 30/08/2018
Published: 25/10/2010

What is a cookie?

A cookie is a file of information that the web server sends to the device (computer, smartphone, tablet, etc.) of the person accessing the website in order to keep and recover information about the browsing carried out from that device.

Types of cookies

Technical cookies: They allow the user to browse a website, platform or application and the use of the different options and services, like for example the control of the web traffic and the communication of data, the identification of the session, the access to restricted pages, to remember the elements contained in an order, to carry out the buying process, to make a request of register or participation in an event, the use of security elements, to keep certain contents for the difussion of videos or sound and to share contents through the social networks.
Personalization cookies: They allow the user to access to the service with some general features predefined according to a series of criteria in the user's terminal, like for example the language, the kind of browser that the user is employing, the regional configuration, etc.
Analysis cookies: They allow the responsible of the cookies to monitor and analyze the behavior of the users of the websites linked to them. The information that these cookies provide is used in the measurement of the activity of the websites, applications or platforms and also in order to create browsing profiles of the users of the aforementioned websites, applications or platforms so to add improvements according to the analysis of the data from the users.
Advertising cookies: They allow the management of the advertising spots in a more effective way, if there are any in the website, application or platform being used, based on criteria such as the edited content and the frecuency of cetain adds.
Behavioral advertising cookies: They allow the management of the advertising spots in a more effective way, if there are any in the website, application or platform. These cookies keep information about the behavior of the users obtained from the continuous observation of their browsing habits, which allows the development of a specific profile to show adds based on it.

Intrusion level

Level 1 or non intrusive cookies: These are cookies related to opening a session where there are registered users, shopping carts, view preferences… they are inherent to the system and blocking them can cause the effect of not being able to use the requested services (technical, of personalization)
Level 2 or minimally intrusive: These are cookies for own use linked to the services of third parties, like for example, the analytical or statistical. An example of it are the cookies used by Google Analytics or Yahoo Web Analytics.
Level 3 or moderately intrusive: These are cookies provided, managed and used by third parties in order to obtain data for banners or the use of social contents (social networks plug in) and they must be authorized expressely by the user. In the case of cookies with a social dimension, the consent must be done in the sites of the social networks themselves (advertising, and behavioral advertising)

What kind of cookies do we use in our website?
We use exclusively cookies of the technical kind in order to improve the browsing of the website by the users, with no adds or advertising banners. Cookies do not compile any kind of personal data. All cookies are temporary and disappear after closing the session.
These are cookies the ones being used:

PHP_SessionId: technical, non intrusive and temporary cookie of our own in order to guarantee that the site works properly and facilitates an improvement in the user's experience in the website and the control of the active session of the user. Its Opt-out is neuter so it does not use cookies to work.
SL_wptGlobTipTmp y SL_GWPT_Show_Hide_tmp: technical, non intrusive and temporary cookie of our own in order to guarantee that the site works properly and facilitates an improvement in the user's experience in the website and the control of the active session of the user.

At any time, the user will be able to choose the cookies that can operate in this website with:

a) The configuration of the browser; for example:

b) Tools belonging to third parties, available on-line, that allow the users their detection cookies in every website you visit and manage their deactivation.

This website and its legal representatives are not responsible of the content and the veracity of the privacy policy that can have the third parties mentioned in this policy of cookies. The web browsers are the tools in charge of keeping the cookies and it is from this place where you can exercise you right to their removal or deactivation. This website and its legal representatives cannot guarantee the right or wrong handling of the cookies by the aforementioned browsers.
In some cases it is necessary to install cookies so that your browser does not forget your decission of not accepting them.
The acceptance of the present policy implies that the user has been informed in a clear and complete way about the use of devices to keep and recover the data (cookies) and also that has the consent of the user for using them, as established on the article 22 of the Law 34/2002, of 11 July, concerning the Services of the Information Society and Electronic Market (LSSI-CE).
If you have any doubt or question about the policy of cookies do not hesitate to contact us in our e-mail adress:

7.- Responsibility

HEPOLUZ S.L. is not responsible of the damage that can occur in the system of the users for reasons beyond our control, or those caused by the presence of computer virus in Internet. HEPOLUZ S.L. will not be responsible of the occassional damage or harm caused by the lack of availability and/or continuity of the present website and the services offered in it.
The user will respond and must compensate HEPOLUZ S.L. for any damage or harm that can derive from the use of this website, violating the general terms or current regulations

8.- Jurisdiction

Any controversy or conflict that eventually can derive from the interpretation and accomplishment of the present General Terms will be subjected to the Jurisdiction of the Alicante Courts

9.- Register and password

HEPOLUZ S.L. will give confidentially each user a user name and a password, which will be unique, personal and non-transferable, being a necessary condition to access certain services included in this website. The user commits him or herself to preserve the confidentiality of the password, being able to request its modification in case of loss, knowledge by other people or any other circumstance that prevents or impedes the normal funtionning of accessing the website. HEPOLUZ S.L. reserves the right to cancel discretionally the password of a user if there are illicit uses. The user is fully responsible of all the obligations derived from the use of the services and products found on the website and also their use by other people that may enter with his or her password.


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